Banking Customer Service Representative

SYKES Las Vegas, Nevada
customer service customer service representative service representative representative training cx calls insurance customer service technical technical support call center calling
March 27, 2023
Las Vegas, Nevada
Sykes and Sitel are now Foundever . Sykes and Sitel are now Foundever . At Foundever, we deliver leading CX solutions to global industry clients that offer their consumers an array of products including customer service, technical support and warranty options. You will find our call center jobs surprising. All our calls are inbound calls only - no cold calling. We invest in our people by providing paid training along growth and development opportunities. 84% of our management are promoted from within. Work with Us and You'll Enjoy: Pay: $15/hr 100% Paid Professional Training Health Benefits Medical Dental Vision Employee Assistance Program (EAP) 401K retirement plan with company match Employee discounts Referral bonuses Everbetter wellness program Internal Mobility (84% of our managers are promoted within) Location Requirements: Must reside within 50 miles of the Sitel Las Vegas location. 420 Pilot Rd, Las Vegas NV, 89119 This is a work-at-home position currently, the location requirement is to ensure you are able to come to the site if there is; required training, coaching and development or equipment issues. Core Responsibilities: Interact with customers, clients, insurance carriers and internal sources to provide coverage information and provide policy recommendations where necessary Complete a variety of day-to-day client service transactions, including policy endorsements, certificates, binders, cancellations or other necessary tasks as needed Complete carrier certifications to obtain "Ready to Sell Status" for multiple insurance providers Weekly review of quality standards, metrics, and performance EEO Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination. About Foundever Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

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